The Gentle Shop FAQ – Answers to Your Shopping Questions

When will my order ship?
Orders are processed within 2-3 business days and shipped via standard shipping (3-7 business days for U.S. orders).

Do you ship internationally?
At this time, we only ship within the United States.

How much is shipping?
✔ Flat-rate shipping: $5.95
✔ Free shipping: Orders over $50 with code FREESHIP50

What is your return policy?
Returns are accepted within 14 days for unopened, unused items. Due to hygiene reasons, used products cannot be returned. More details on our Shipping & Returns Page.

My item arrived damaged. What should I do?
If your order was damaged in transit, please contact us within 5 days with photos, and we’ll make it right.

When will my PREORDER ship?
Preordered items are made & packed with care. Shipping date for preorder items will be specified on the item page and the checkout page. You’ll receive a tracking email once your order is on its way!

Will my kit look exactly like the product photo?
Our self-care kits are prepared with care, and while the contents remain the same, packaging may vary slightly from what is shown in the product images. We ensure every kit is thoughtfully curated with the same attention to detail.

What kind of products are included in the kits?
Each kit includes a mix of nourishing skincare, comforting self-care essentials, and mindful reflection tools. Every item is chosen with care—some are from trusted brands, while others are handcrafted to enhance your self-care experience.

Can I cancel my preorder?
Since each kit is carefully prepared, preorders are non-refundable after purchase. If you need assistance, please contact us.

How do I contact customer support?
All inquiries can be sent via our Contact Page.